RETURN AND REFUND POLICY
AMMEX Private Sale products are last remaining items, display models, discontinued models, or specially priced products. Therefore, all sales are final and no exchanges, returns, or refunds are accepted.
The condition and specific characteristics of each product will be detailed before purchase. The warranty, where applicable, will be indicated individually in the product description.
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Refunds for NEW Products Paid for but NOT delivered are accepted under the following circumstances:
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When the product has been paid for and there is no inventory, or when it has been paid for and the delivery date is not suitable for the customer.
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When the delivery time has exceeded the stipulated delivery date.
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When the stipulated delivery date has not yet passed, the Customer may request a refund for a paid but undelivered product. AMMEX will apply a 30% penalty for paid orders, as administrative, import, freight, tariff, storage, merchandise insurance, etc. expenses are incurred.
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The penalty amount may vary depending on the make and model.
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Some models are not eligible for returns, as they are considered "Off-Line, Non-Basic" models and are imported exclusively for the requesting customer, therefore returns are not applicable.
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In any of the above cases, the refund request must be made via email, contacto@grupoammex.com.
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For refunds of payments made in cash, you can request a refund in cash, check, or transfer. This refund will only be given to the person who made the payment, who will have to sign for receipt and leave a copy of their official identification.
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For refunds of payments made via bank transfer or check, the refund will be issued by check made payable to the beneficiary's account or transferred to the same account of the person who made the payment or to the same account from which the transfer was made. Refunds cannot be issued in cash or to accounts other than those mentioned above.
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For refunds with payments made by credit card, the refund will be made only to the same credit or debit card with which the payment was made, deducting the 30% already mentioned for the penalty.
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Returns of NEW Products Delivered are accepted under the following circumstances:
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When the product arrives damaged (e.g., dented, scratched, broken glass) *
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When the product received is not the model the customer requested.
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In any of the above cases, the return request must be made at the time of receiving the merchandise at the customer's address; returns are not accepted once the product has been signed for.
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When the product has a fault that the brand's technical service department cannot resolve after several visits. This only applies when the product was installed by a brand technician and authorized by the brand.